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FAQ

Frequently asked questions

Products

What are the brands you carry?
*Refer to brand listing
I like a watch but you do not carry the model.
Let us know the brand or model number so that our friendly staff can assist you to special indent order from manufacturer.
Where are the watches from?
We only carry GENUINE watches. We are authorised retailers for the brands that we carry.
Do you sell 2nd hand or pre-owned watches?
We only sell NEW watches from our manufacturer or suppliers.
Do you trade-in watches?
No
Do you do corporate sales?
Yes. We will be able to offer corporate discounts and value add service. (eg Delivery, Engraving)
Do you assist to verify the origin of watch?
No. You will need to bring to the brand service centre to verify the authencity of the watch.
Do you offer discounts on watches?
Yes

Orders & Payment

Can I order without an account on All Watches website?
Yes, you can order on All Watches website without an account:
1. Choose the product you want, add to cart and proceed to checkout
2. On Checkout page, uncheck “Create an account”
What are the payment methods available?
We offer multiple payment methods:

  • Major Debit/ Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
Will I receive any order confirmation after placing an order?
Yes, an order confirmation with order summary will be sent to you through email after you have successfully placed your order.
I have ordered and confirmed my payment, what should I do next?
After successful verification of your order, you can expect to receive your order within 3 to 7 working days for local items. For international order, delivery time may vary from 7 to 14 working days depending on the location.
My order has been confirmed but I received an Out of Stock email notification
We perform strict quality checks on all our items before every delivery. If your item is the last piece available that failed our quality checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive an email notification upon cancellation.

When the product becomes available again, you will receive an email when it’s back in stock.

Sizing Guide

We offer a free bracelet adjustment service with every bracelet watch ordered.

Simply type your wrist measurement (in inches or centimetres) into the Notes section of the checkout and we will adjust the watch bracelet to fit your wrist before delivering it to you. We will also include all the surplus links with the watch.

You can measure your wrist with a measuring tape or a piece of string which you can measure against a ruler. You should allow about half a centimetre (1/4 inch) of slack (as comfortably as you like your watch to fit) to prevent it being too tight on arrival.

Services: Repairs, Replacements and Adjustments

Do you provide watch repair and servicing?
Yes
How long does it takes to repair a watch?
2 – 3 months, depending on the brand and complexity of the repair
Do you provide battery replacement?
Yes
Do you sell replacement straps?
Yes
I bought a watch oversea, can I send to you for repair?
Yes. We service all kinds of watches

Shipping & Delivery

How do I track my order status?
For domestic shipping, you can track your order online with you tracking number via SimplyPost website: http://www.simplypost.asia/#home

For international shipping, you can track your order online with you tracking number via TNT Express website: https://www.tnt.com/express/en_sg/site/shipping-tools/tracking.html

What are the shipping rates and surcharges?
We offer free shipping for all purchases.
My order hasn't arrived.
We aim to deliver your items in the fastest time possible. While most of items do arrive on time, there are occasional postage delays, especially over the weekends or busy schedule due to Public Holiday such as Christmas and Chinese New Year.

If your item hasn’t arrived after 10 working days (for domestic orders) or 18 working days (for international orders) please email us at info@allwatches.com.sg.

Returns & Refunds

I want to return my item.
You may only return your item to us if your item is faulty upon receipt or wrong item delivered.

Faulty item or wrong delivery must be reported within 24 hours of receipt. Please email us at at info@allwatches.com.sg

Watches purchased from AllWatches.com.sg can be returned by mail to our main office at 2 Sims Close, #06-02 Gemini@Sims, Singapore 387298; and must be returned:

  • In their original condition and packaging
  • Complete with free gifts, accessories, if any
  • With tags and labels attached
  • With the invoice or packing slip

Please note that your returns will only be accepted if the above conditions are met. Watches may not be returned if sized or altered. All Watches reserves the rights to withhold any refunds if your original item have not reached our office.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

I want to exchange my item.
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on AllWatches.com.sg.

Request for an exchange must be sent to info@allwatches.com.sg within 7 days from receipt of delivery/collection, with your name, order number and reason for exchange.

To exchange an item, watch must be returned to our main office at 2 Sims Close, #06-02 Gemini@Sims, Singapore 387298; and must be returned:

  • In their original condition and packaging
  • Complete with free gifts, accessories, if any
  • With tags and labels attached
  • With the invoice or packing slip

Other Terms & Conditions

  • You are exchanging for something of same or higher value*.
  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • *Exchanges for items of higher value will require a top-up of the price difference
  • Valid for one-time exchange only.
  • Customers have to bear the cost of shipping products back to our main office.
  • Customers have to pay the standard shipping fee for re-delivery.

Please note that your exchange will only be accepted if the above conditions are met/ accepted. Watches may not be returned if sized or altered. All Watches reserves the rights to withhold any exchanges if your original item have not reached our office.

How long is the quality evaluation process?
The quality evaluation process may take 2 to 4 working days once the item reaches our office. The exchange/ refund process only begins after we have completed evaluating your returned item.
How long is the refund process?
Upon completion of the quality evaluation, a refund will be initiated and should be completed within 1 – 2 working days.
How soon will I receive my refund?
The refunds lead time depends on the refund method.

  • Credit/Debit Card : 5 – 15 working days
  • Paypal : 2 working days

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