All Watches  makes every effort to deliver e-commerce orders as quickly and conveniently as possible.

Once your order has been processed, you will receive an email of the order status update.

Self-Collection (in Singapore only)

Upon receiving your order, we will arrange your item to be transported to the collection store of your choice. Once your item has arrived at the store, we will send you an email to inform you that your item is ready for collection. You will usually receive an email on the status update within 1 – 2 working days after placing order.

Kindly do not attempt collection until you have received a confirmation from us. For same day collection, please complete your orders by 5.00pm on the day itself and call us at the respective store or chat with us via our Facebook Messenger with your order number. You may refer to our Click & Collect page for more information about the service.

Delivery (Local & International)

We offer free local delivery to one location within Singapore and free international standard shipping; excluding remote, restricted and high-risk countries marked by our courier company. Our preferred partner is DHL Express. You will be notified to pay shipping charges if your shipping address falls under the list of destination countries in scope. You may refer here for the list.

We aim to dispatch all orders the same business day. Orders received after 1400 on weekdays (Singapore Standard Time, GMT+8), weekends and on Public Holiday will only be processed the following business day. You can expect to receive your order within 1 to 2 working days for local delivery. For international order, delivery time may vary from 5 to 10 working days depending on the location and your local country’s customs clearance.

Once the package has been prepared for shipment, you will receive an e-mail to confirm dispatch containing a tracking number and a tracking link to enable the progress of the shipment to be monitored. You will also receive status notifications (Picked Up, Out for Delivery & Delivered) by email from DHL Express about your dispatched shipment with the anticipated delivery date.

You may track the status of your shipment via DHL Track & Trace; manage your shipments or make changes to the delivery options (change delivery date, service point or locker, leave with neighbor/ concierge/ guard, leave in safe place, alternate address or vacation hold) via the DHL Express Mobile if you are not available to receive your shipment on the estimated delivery date.

For urgent delivery or other special request, please call us at 6732 7673 or chat with us via our Facebook Messenger.

Customs, Duties & Taxes (International)

Every country has their own taxation schemes for exporting and importing. You are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult us or your local customs office for further information before placing an order.

*Free shipping exclude remote areas, restricted and high-risk countries marked by our courier company. You will be notified to pay shipping charges if your shipping address falls under the list of destination countries in scope.